Shipping Information

Choose Expedited Post or UPS Shipping

We work with both UPS and the expedited post system of Ecuador to ship your purchases directly to you. Shipping is charged by weight and will be calculated on your product purchase total on Step 4 of Checkout. All packages are registered. Both UPS and expedited shipping take approximately 5 business days. We have found both systems to be reliable.

Examples of costs by Expedited Post to US/Canada/Mexico are:

  • 2 pounds (1 kg) - $35
  • 10 pounds (5 kg) - $84
  • 20 pounds (10kg) - $132
  • 40 pounds (20kg) - $190
  • 100 pounds (50kg) - $330

Note that expedited post will work with the regular postal system of your country, for example, the United States Postal System (USPS). The procedures for clearing customs will depend on how your national postal system works.

Examples of costs by UPS to US/Canada/Mexico are:

  • 2 pounds (1 kg) - $85
  • 10 pounds (5 kg) - $215
  • 20 pounds (10kg) - $271
  • 40 pounds (20kg) - $381
  • 100 pounds (50kg) - $540

Note that UPS normally will help you to clear customs and they charge an additional fee, usually $100, for this service.

Timing

All of our goods are handmade and we keep a limited quantity on hand. When we receive an order, we give the order to one of the local women's cooperatives and they determine the time they will need to complete the order. This will vary from one week to six weeks, depending on the local availability of supplies, labour and the size of the order. We will let you know by email what we expect the timing to be for your particular order.

Packaging

For customs purposes we put a sticker on each item saying "Made in Ecuador". We also put each item in a plastic bag. All items are wrapped securely for shipping.

Customs

You are responsible for paying any customs fees, although we are willing to work with you to meet any customs needs you have. All orders must be accompanied by the sales order as per customs regulations.

Countries

We ship to the following countries: US, Canada, Mexico, Europe (including the UK), Australia and Hong Kong.

Handmade

All our products are handmade


 

Fair Trade

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Fair Trade

We work with artisans on a fair trade basis


 

Direct from Ecuador

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Direct from Ecuador

All products are made and sent from Ecuador


 

Eco Friendly

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Eco Friendly

Many of our products support sustainable use of the Amazon Rainforest


 

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